REFUND & EXCHANGE

A refund is available if notified in writing to bm.london.designerbanu@hotmail.com within 48 hours of receiving our item, upon our confirmation of receiving your email you must then ensure the item is sent back to us in the same condition within 7 business days. Brown Mermaids will not be responsible for shipping costs for refunds. Once we receive the item back and subject to our assessment, a refund value of the item will be deposited back within 14 working days. Failure to notify us of a refund within 48 hours or if items are not received within 7 business days (10 business days for international orders) a refund will be refused. 

*Please note we try our best to capture the true image of product, however this may vary depending on your individual device setting.

Refund & Exchange are not available for the following items:

*Items containing earrings (for hygiene purposes)

*Any customised items

*Sale items

Tracking:

UK: All items are posted 2nd class with tracking via royal mail. Additional service of next and next day Saturday service can also be applied with tracking 

Claim time for lost items must be made at least 10 working days after the item's due delivery date for royal mail tracked items, the claim time is 7 working days and for special guaranteed items, its 5 working days. 

As per seller rights we as a business has 21 days to investigate with Royal Mail. If we cannot locate recipients parcel/s we will raise a claim with royal mail and aim to process a refund by day 30 to the recipient. 

If proof can be provided via tracking that parcel has been delivered, claim will be denied. & we will close investigation with royal mail.